Introduction

Welcome to WW Freight Group. By accessing or using our services, you agree to be bound by these Terms and Conditions. These terms govern the use of our website, logistics services, and any related offerings. If you do not agree with any part of these terms, you should not use our services.

Services

WW Freight Group provides freight forwarding, logistics, warehousing, and customs clearance services. We strive to offer efficient and reliable transportation solutions, ensuring safe and timely deliveries. All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice. The company reserves the right to refuse service at its discretion.

User Responsibilities

Customers must provide accurate and complete information regarding their shipments, including proper documentation and labeling. Compliance with all applicable local, national, and international laws and regulations is mandatory. It is the responsibility of the user to ensure that goods being shipped do not contain prohibited or restricted items. Customers must ensure that all cargo is adequately packaged to prevent damage during transit. Any additional handling or special shipping requirements should be communicated in advance.

Pricing and Payments

Service charges are determined based on weight, volume, destination, and service type. Pricing is subject to change without prior notice due to market fluctuations, regulatory requirements, or operational costs. Payments must be made in accordance with the agreed-upon terms. Late payments may result in service suspension, penalties, or additional fees. Additional costs may apply for unforeseen circumstances, including but not limited to customs duties, storage fees, and route diversions.

Liability and Limitations

WW Freight Group is not liable for delays caused by unforeseen circumstances, including weather conditions, customs inspections, or third-party service provider issues. While we take every precaution to handle shipments with care, we are not responsible for damages resulting from inadequate packaging, improper handling by third parties, or acts beyond our control. Customers are encouraged to purchase additional insurance coverage for high-value or fragile shipments. The company’s liability for lost or damaged goods is limited in accordance with industry regulations and contractual agreements.

Claims and Disputes

Claims for lost or damaged goods must be submitted within the specified time frame along with supporting documentation. WW Freight Group reserves the right to investigate all claims before making a determination. Any disputes arising from our services shall be resolved in accordance with the governing laws of the jurisdiction in which we operate. Customers are encouraged to reach out to our support team to resolve any issues before pursuing legal action.

Privacy and Data Protection

We collect and process personal and shipment-related data in accordance with our Privacy Policy. Information provided by customers is used solely for service provision, compliance, and operational improvements. WW Freight Group employs industry-standard security measures to safeguard user data against unauthorized access and breaches. Customers have the right to request access to their data and seek rectification if necessary.

Amendments

WW Freight Group reserves the right to update these Terms and Conditions at any time. Any modifications will be published on our website, and continued use of our services implies acceptance of the revised terms. Customers are encouraged to review these terms periodically to stay informed of any changes.

Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which WW Freight Group operates. Any legal proceedings arising from these terms shall be conducted in the appropriate jurisdiction as specified in our agreements.